General sales conditions
Art. 1. Object
The purpose of these General Conditions of Sale is to define, exclusively because of the relationships that the Parties establish on the internet, their respective rights and obligations arising from the online sale of items offered on the La Compagnie du porte-baguette website. These conditions regulate all the stages necessary for placing the order and ensure the follow-up of this order between the Contracting Parties.
The Parties agree that their relations will be governed exclusively by this contract. If a condition were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies are based in France.
On the one hand the customer, also referred to as “User”, and on the other hand the company La Compagnie du porte-baguette representing the website https://porte-baguette.com, whose registered office is located at:
29 Boulevard de Cimiez, 06000 Nice in France.
The conditions presented in this text are mainly written for non-commercial individuals. For a relationship between La compagnie du porte-baguette and another company registered in the trade register, the standard sales conditions then apply (https://www.economie.gouv.fr/files/files/directions_services/dgccrf/documentation/fiches_pratiques/fiches/conditions-generales-de-vente.pdf).
The customer acknowledges having read, at the time of placing his order, the special conditions of sale stated here and expressly declares to adhere to them without reservation.
These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.
Art.2. The customer
The buyer declares to be a natural person, at least 18 years of age and to have the legal capacity or to have parental authorization allowing him to place an order on the site. When recording customer personal data, the customer must ensure the accuracy and completeness of the data he provides. Indeed, in the event of an error in the wording of the recipient’s contact details, La Compagnie du porte-baguette cannot be held responsible for the inability to deliver the item then ordered. La Compagnie du porte-baguette also reserves the right to cancel any order when the customer’s IP address is domiciled in a country different from the billing and / or delivery address.
Art.3. Articles – Prices
Part of the composition of our products is purchased directly from suppliers to constitute a pre-stock (for example raw material, fixing accessories, etc.) the other part is produced after sale according to the number of orders made by our purchasing department.
In the event that an item is unavailable after placing the order, due to a delivery problem from our suppliers or a stock gap, the buyer will be informed by email upon receipt of the information provided by the supplier. In some cases, this may lead to a delay in delivery of the finished product. In certain exceptional situations, the cancellation of the unavailable item and its refund will then be made, the rest of the order remaining firm and final.
Art.3.3 Recommended price
The recommended price indicated in the description of an item on the site corresponds to the average selling price of the item throughout its distribution network on the date of sale.
The prices are indicated in euros, they take into account any reductions as well as the VAT rate applicable on the day of the order.
The prices indicated are guaranteed within the limits of available stocks, except for significant changes in charges and / or the VAT rate, and except for typographical errors or omissions. The prices indicated do not take into account the delivery costs which will be invoiced in addition and will be stipulated during the final validation of the order by the buyer.
La Compagnie du porte-baguette reserves the right to modify its prices at any time but the items will be invoiced on the basis of the rates in effect at the time the order is placed, subject nevertheless to the availability of the selected items.
When a validated order contains one or more erroneous items, La Compagnie du porte-baguette reserves the right to cancel it and to refund it.
The prices are valid for a limited time. La Compagnie du porte-baguette reserves the right to modify prices without notice, according to fluctuations in raw material indices and variations in industrial production costs. The items ordered maintain the price in effect on their date of purchase.
Art.3.3 Recommended price
The recommended price indicated in the description of an item on the site corresponds to the average selling price of the item throughout its distribution network on the date of sale.
Art.3.4 Price applied
The price applied is based on the recommended price.
– increased according to the raw material used, the shaping and the desired finishes
– reduced on the basis of the volume ordered.
La Compagnie du porte-baguette only commits to its price offers, made according to customer specifications and within the validity limit specified for each project.
Art. 4. Registration and validation of the order
Art.4.1 Navigation on the site
The user can learn about the various items offered for sale by La Compagnie du Porte-Baguette on its site.
The user can freely browse the different pages of the site, without being committed to an order.
Art.4.2 Registration of the order
The user places his order via an Internet connection allowing him to browse the site. To be accepted, his order must bear all the useful and necessary information for its processing. In addition, any order implies acceptance of the General Conditions of Sale, the prices and description of the items available for sale.
If the user wishes to place an order, he will select the various desired items and will then have to “Add to basket”.
At any time, the user can:
Obtain a summary of the selected items, on the “Orders” page
Complete his selection of items and order by clicking on “Pay”
Accept the General Conditions of Sale and choose the payment method
The user is informed and accepts that entering these two identifiers to access his customer account constitutes proof of his identity and confirms his consent.
Once the user has been identified, he must validate the delivery address, an order summary will then appear on the screen, specifying: the nature, quantity and price of the items chosen, as well as the amount of delivery costs, the total of the order, the user’s contact details and the delivery address.
Art.4.3 Final validation of the order
After reading the details of his order, and once all the requested information has been completed by the user, the latter can click on “Pay order” to definitively confirm his order.
In the case of payment by bank card, the user must then enter certain information relating to the bank card used:
The name of the bank card holder
The credit card number
The expiration date of it
His cryptogram number
It is specified that with immediate payment by credit card, a method of payment offered by La Compagnie du porte-baguette on its website, the user will make his payment via La Compagnie du porte-baguette site using the PayPal system. La Compagnie du porte-baguette site is secured by S.S.L. signed by the Really Simple Plugins B.V. organization in order to protect as effectively as possible all data related to means of payment. Thus, the user’s bank details are transmitted to the bank, which itself is secured by S.S.L encryption and that at no time will the bank data pass through the computer system of La Compagnie du porte-baguette. The responsibility La Compagnie du porte-baguette is therefore released.
As soon as he validates his payment, the order is recorded and becomes irrevocable. The user becomes a buyer. The order form will be recorded in the computer registers of La Compagnie du porte-baguette, themselves kept on a reliable and durable medium, and will be considered as proof of the contractual relations between the Parties.
As a reminder, the fact that the customer clicks on the “validate” button after the ordering process is equivalent to an acceptance of the order under the conditions which appear therein, and to the unreserved acceptance of all of these conditions. general terms of sale, price, description of products and deadline.
After validation of the order, the customer will receive an order confirmation by email detailing the items and delivery details. A delivery slip containing this information will also be attached to the package.
Art.4.4 Confirmation of the order
When he has validated his payment by credit card (with the provision of his card number, expiration date and security code) or Paypal, a summary of the order will be sent to the customer by email and / or by post, upon receipt of the order form, at the address indicated by him at the time of the order. This confirmation will include all the constituent elements of the contract between the Parties, as well as an estimate of the date of dispatch.
La Compagnie du Porte-Baguette recommends that the buyer keep their order confirmation email or print it.
However, documents archived in the computer systems of La Compagnie du porte-baguette will be considered as legal evidence. A summary of the order will also be displayed in the customer account.
Art. 4. Enregistrement et validation de la commande
Art.4.1 Navigation sur le site
L’utilisateur peut prendre connaissance des différents articles proposés à la vente par La com- pagnie du porte-baguette sur son site.
L’utilisateur peut librement naviguer sur les différentes pages du site, sans pour autant être en- gagé au titre d’une commande.
Art.4.2 Enregistrement de la commande
L’utilisateur passe sa commande via une connexion Internet lui permettant de naviguer sur le site. Pour être acceptée, sa commande devra porter toutes les indications utiles et nécessaires à son traitement. De plus, toute commande vaut acceptation des Conditions Générales de Vente, des prix et description des articles disponibles à la vente.
Si l’utilisateur désire passer commande, il sélectionnera les différents articles souhaités et devra alors les « Ajouter au panier ».
A tout moment, l’utilisateur pourra :
• Obtenir un récapitulatif des articles sélectionnés, sur la page « Commandes »
• Terminer sa sélection d’articles et commander en cliquant sur « Payer »
• Accepter les Conditions Conditions Générales de Vente et choisir la méthode du paiement L’utilisateur est informé et accepte que la saisie de ces deux identifiants pour accéder à son compte client vaut preuve de son identité et confirme son consentement.
Une fois l’utilisateur identifié, il devra valider l’adresse de livraison, un récapitulatif de commande apparaîtra alors à l’écran, précisant : la nature, la quantité et le prix des articles choisis, ainsi que le montant des frais de livraison, le total de la commande, les coordonnées de l’utilisateur et l’adresse de livraison.
Art.4.3 Validation définitive de la commande
Après avoir pris connaissance du détail de sa commande, et une fois que l’ensemble des infor- mations demandées aura été complété par l’utilisateur, ce dernier pourra cliquer sur « Payer la commande » afin de confirmer définitivement sa commande.
Dans le cas d’un règlement par carte bancaire, l’utilisateur devra alors renseigner certaines infor- mations relatives à la carte bancaire utilisée :
Le nom du titulaire de la carte bancaire
Le numéro de carte bancaire
La date d’expiration de celle-ci
Son numéro cryptogramme
Il est précisé qu’avec un règlement immédiat par carte bancaire, moyen de paiement proposé par La compagnie du porte-baguette sur son site internet, l’utilisateur effectuera son paiement via le site de porte-baguette utilisant le système PayPal. La Compagnie du porte-baguette fait l’objet d’une sécurisation par cryptage S.S.L. signé par l’organisme Really Simple Plugins B.V. de manière à protéger le plus efficacement possible toutes les données liées aux moyens de paiement. Ainsi les données bancaires de l’utilisateur sont retransmises à la banque qui fait elle- même l’objet d’une sécurisation par cryptage S.S.L et que à aucun moment les données ban- caires ne transiteront sur le système informatique de La compagnie du porte-baguette. La re- sponsabilité de la compagnie du porte-baguette est par conséquent à ce titre dégagée.
Dès qu’il valide son paiement, la commande est enregistrée et devient irrévocable. L’utilisateur devient acheteur. Le bon de commande sera enregistré sur les registres informatiques de La compagnie du porte-baguette, eux-mêmes conservés sur un support fiable et durable, et sera considéré comme preuve des relations contractuelles intervenues entre les Parties.
Pour rappel, le fait pour le client de cliquer sur le bouton « valider » après le processus de com- mande, équivaut à une acceptation de la commande dans les conditions qui y figurent, et à l’ac- ceptation sans réserve de l’intégralité des présentes conditions générales de vente, du prix, de la description des produits et le délai.
Après validation de la commande, le client recevra par courriel une confirmation de commande détaillant les articles et les détails de livraison. Un bon de livraison reprenant ces informations sera également joint au colis.
Art.4.4 Confirmation de la commande
Lorsqu’il aura validé son paiement par carte bancaire (avec la fourniture de son numéro de carte, de la date d’expiration et du cryptogramme) ou Paypal, un récapitulatif de la commande sera en- voyé au client par courriel et/ou par courrier postal, à la réception du bon de commande, à l’adresse indiquée par ses soins au moment de la commande. Cette confirmation reprendra l’en- semble des éléments constitutifs du contrat intervenu entre les Parties, ainsi qu’une estimation de la date de mise en expédition.
La compagnie du porte-baguette recommande à l’acheteur de conserver son courriel de confir- mation de commande ou de l’imprimer. Cependant, seront considérées comme preuves ju- ridiques les documents archivés dans les systèmes informatiques de La compagnie du porte- baguette. Un récapitulatif de la commande sera également affiché dans le compte client.
Art. 5. Payment
Art.5.1 Amount of the order
The amount owed by the buyer is indicated before the order is confirmed as well as on the order confirmation sent by email by La Compagnie du porte-baguette to the buyer. The customer will pay his order in euros including tax, payable in full and in a single payment. The items belong to La Compagnie du Porte-Baguette until full payment is received.
Art.5.2 Terms of payment
Payment will be made over the Internet by Credit Card, Apple Pay or Paypal. The payment terms will then depend on the choices you make with these financial service providers. La Compagnie du Porte-Baguette has no responsibility for the relationships that the buyer builds with the external service provider, nor in the credit choices that the buyer will make.
Art.5.3 Confirmation of payment
The order will be considered valid after confirmation of the payment agreement. If the bank refuses, the order will be automatically canceled.
In any case, La compagnie du porte-baguette reserves the right to refuse any order or delivery in the event of a dispute with the buyer, total non-payment or partial payment of a previous order by the buyer. , refusal of authorization of payment by bank card from banking organizations or for any order that would present any form of risk. The responsibility of La Compagnie du porte-baguette can in no case be engaged in the event of a dispute.
Art.5.4 Payment deadline
When the buyer pays with an immediate debit card, the buyer’s bank account is debited within days of placing the order. This period varies depending on the banking organization.
In the case of a deferred debit card, the buyer’s bank account will be debited for the amount of his order under the same conditions as the usual debits.
Art.5.5 Exceptional condition
La Compagnie du Porte-baguette has implemented a verification procedure to prevent any fraudulent use of bank details to place an order on the La Compagnie du Porte-baguette website, thus ensuring that the person whose bank account is debited is the one who placed the order. As part of this verification, the customer will be asked to answer questions relating to the order by phone or email. La Compagnie du Porte-Baguette reserves the right to refund the said order in the event of failure of the validation procedure. This control is not systematic. Within one day of placing their order, the affected buyer will receive an email from La Compagnie du Porte-Baguette.
For this verification, the customer may be asked for proof of identity and / or domicile and / or bank.
Art. 6. Delivery
Art.6.1 Shipping and delivery time
The time for dispatching and delivering an order corresponds to an indicative timeframe from the day following that of the validation of the order.
This period takes into account the expected processing times and receipt by La Compagnie du Porte-Baguette of the items that make up the order. Under no circumstances can it be enforced, but in the event of an unusual delay, an email will be sent to the buyer.
The average shipping times are between 48 working hours and 2 weeks. To this deadline is added that of the carrier for delivery to the delivery address (2 working days). In the event of a special or personalized order, the buyer is informed by email of the estimated production time.
Some of the items are stored directly in our warehouses. In general, these items are dispatched within 48 working hours.
The estimated time for shipping and delivery of an order is based on that of the item in that order with the longest shipping time.
Before confirming his order, the user will be able to take note of the estimated shipping and delivery time, this information being displayed in the description of each product.
Following shipment of the order, the buyer will receive an email indicating the tracking number of his package. The buyer can thus follow the traceability of his package by clicking on the link provided for this purpose. If the order is too large, we will send you the contact details of the carrier in order to track your delivery
Items are shipped to the delivery address specified by the buyer in his customer account. If the buyer has several delivery addresses registered in his customer account, he can select one before finalizing his order and proceeding with its payment. If a change of delivery address occurs after the order has been confirmed, then the buyer will communicate the delivery data to La compagnie du porte-baguette by email, summarizing the order number and the telephone number to be contacted when of delivery.
La Compagnie du porte-baguette declines all responsibility in the event of excessively late delivery attributable to the postal services or carriers, as well as in the event of loss of items during transport.
La Compagnie du Porte-Baguette agrees to ship the buyer’s order within the estimated timeframe displayed when registering the order. In the event that this deadline is not respected, La Compagnie du porte-baguette will send an email to correct the delivery time. If this period exceeds 5 working days, La Compagnie du porte-baguette undertakes, at the customer’s request, to terminate the sale and reimburse it within 5 days.
Packages are generally delivered within 2 working days on average of their dispatch date. In the event that the buyer has not been able to recover their package, it will be returned to La Compagnie du porte-baguette. La Compagnie du Porte-Baguette will then offer the buyer to reship their order a second time at the buyer’s expense. This latter procedure also applies to packages returned by the carrier following an incorrect delivery address or an unknown recipient.
For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wishes different places of delivery, he then places several orders, with the associated delivery costs.
Art.6.4 Lost parcel
If within the working week following the dispatch of his order, the buyer has still not received his parcel or delivery notice or precise information via the online tracking of his parcel, he must go to their post office or parcel relay, with the parcel tracking number available in their customer account as well as in the confirmation email sent to them when the parcel was shipped.
If the carrier finds no trace of the package, the buyer should contact La Compagnie du porte-baguette customer service as soon as possible.
Customer service will then open an investigation with the carrier. The buyer will receive an email indicating that an investigation has been opened and that response times vary between 5 and 14 days from the opening of the investigation. If the package is found, it will be immediately returned to the buyer. If the package is considered lost, La Compagnie du porte-baguette will refund the total amount of the order.
Art.6.5 Non-compliant delivery
The customer is required to check the condition of the items delivered at the time of receipt of the package, before signing the delivery slip.
Despite the care taken in preparing the orders, some items
Art.7. Right of withdrawal and returns
The buyer has 14 working days to contact the customer service department of La Compagnie du porte-baguette in order to exercise his right of withdrawal and thus obtain a return number. The withdrawal period begins on the day of receipt of the order or acceptance of the offer for the provision of services.
The buyer can contact La Compagnie du porte-baguette customer service by logging into their customer account or by writing to firstname.lastname@example.org.
The buyer has an additional 8 working days to return, at his expense, the item (s) he has ordered. This period begins on the day of obtaining the above-mentioned return number.
Items subject to withdrawal must be returned in their original packaging and packaging to the address indicated in the email message sent by customer service. The items must be returned in new condition and suitable for sale. The articles must be accompanied by all their accessories, instructions for use and original documentation.
Returned items must not show signs of prolonged or abusive use, no scratches or deformation will be accepted on the parts. If the returned products have been visibly used for any other purpose or damaged by the customer and this use or this damage renders the product unsuitable for resale, the return will not be accepted, without any possible complaint.
If the aforementioned conditions are met, La Compagnie du Porte-Baguette will reimburse the buyer, within a maximum of 72 working hours from the date of receipt by La Compagnie du Porte-Baguette of the returned item, the sums paid by the buyer, with the exception of the cost of returning items which are the buyer’s responsibility.
Exchanges are offered to customers who request them when registering their return request. La Compagnie du Porte-Baguette will be able to ship the same item only once and at no additional cost, only if it is available in stock at the time of logistical processing of the return. In the event of a price variation between the purchased item and the exchanged item, no refund of the price difference can be applied.
The costs and risks associated with reshipment are the responsibility of the buyer. Therefore, it is up to him to keep all evidence of this return. La Compagnie du Porte-Baguette therefore advises the buyer to return the items by registered mail with tracking (Colissimo, Relay points) or by any other means allowing proof of re-shipment. These proof of shipment must include the following information: recipient’s address, date of shipment and package number.
Art.7 bis. Sample values
Prototypes are purchased at a lump sum value in order to allow the material to be presented in the product validation process. When ordering a large quantity of the same product, the purchase of the prototype is refunded. This provision must be validated by La Compagnie du porte-baguette during the project-specific award ceremony.
Art. 8. Guarantees and responsibilities
Art.8.1 Information on the articles
For each item for sale on the site, La Compagnie du porte-baguette undertakes to provide a description sheet to present the essential characteristics, within the limits of the necessary technical information. La Compagnie du Porte-Baguette makes every effort to provide the user with as much information as possible to know the items before placing the order. Our customer service is able to provide you with any additional information.
Despite the greatest care taken in drafting these descriptions, an error could still creep in. Thus, if the user notices an inconsistency, he can contact customer service to notify it. La Compagnie du Porte-Baguette then undertakes to correct these errors as quickly as possible.
All items offered by La compagnie du porte-baguette are subject to the legal guarantee provided for by articles 1641 and following of the Civil Code.
La Compagnie du Porte-Baguette cannot be held responsible for the misuse and / or the inappropriate use of the articles which could make of it the user.
The responsibility of La Compagnie du Porte-Baguette is limited to the amount of the buyer’s order.
The involvement of La Compagnie du Porte-Baguette cannot be blamed for all the inconveniences or damages inherent in the use of a computer, a computer network or the Internet. In particular, La compagnie du porte-baguette can in no way be held responsible for a break in service, an external intrusion or the presence of a computer virus. La Compagnie du Porte-Baguette has only an obligation of means for all the stages of access to the site, in particular the consultation, the filling of forms, the placing of order, the online payment as well as any other service available on the site of La compagnie du porte-baguette.
La Compagnie du Porte-Baguette cannot be held responsible for any material, immaterial or bodily damage caused by the malfunction or misuse of an item purchased on the site.
It is up to the user to check with the local authorities the specifics regarding taxes, declarations, prohibitions, possibilities of importation or use of the items ordered. The responsibility of La Compagnie du porte-baguette can not be engaged in the event of non-compliance with the legislation of the country where the items will be delivered.
Art.9. Intellectual property
All elements of the La compagnie du porte-baguette site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property of La compagnie du porte-baguette. The user who has a website in a personal capacity and who wishes to place, for personal use, on his site a simple link directing to the home page of the site, must necessarily ask the authorization of La Compagnie du Porte-Baguette.
In all cases, any link, even tacitly authorized, must be withdrawn at the simple request of La Compagnie du Porte-Baguette.
Hypertext links may refer to sites other than the site. La Compagnie du porte-baguette declines all responsibility in the event that the content of these sites contravenes the laws and regulations in force.
Art.10. Entire contract
These general conditions of sale and the order summary sent to the buyer form a contractual whole and constitute the entirety of the contractual relations between the Parties.
In case of contradiction between these documents, the general conditions of sale will prevail.
Our general conditions of sale are applicable both for an order placed by internet but also in a network of direct partners. The buyer benefits from the same quality guarantees.
Art.11. Force majeure
La Compagnie du Porte-Baguette will not be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure, in particular in the event of disruption or total strike. or partial, in particular of postal services and means of transport and / or communications, flooding, fire, containment.
Events meeting the criteria set by the case law of the Court of Cassation will be considered as force majeure.
In the presence of an event constituting force majeure, La Compagnie du porte-baguette will notify the customer within 5 working days of the occurrence or threat of this event.
The Parties agree that they must consult each other as soon as possible in order to jointly determine the terms of execution of the order during the period of force majeure.
Beyond a period of one month of interruption due to force majeure, La Compagnie du Porte-Baguette may not honor the order, on condition of reimbursing the buyer if necessary.
Art.12. Protection of personal data
The data collected is intended for the exclusive use of La compagnie du porte-baguette. They are necessary for the processing and management of customer orders as well as for the commercial relationship between La Compagnie du porte-baguette and the customer. They also allow the company to provide the customer with personalized services and improve the relevance of the information offered to them.
The user is informed that this automated processing of information, in particular the management of users’ email addresses, has been declared to the CNIL. In accordance with the law of January 6, 1978, the user has the right to access, rectify, modify and delete data concerning him. The user can expressly object to the disclosure of his contact details. To do this, all he has to do is report it by writing to La compagnie du porte-baguette, Customer Service, 29 Boulevard de Cimiez; 06000 Nice. France.